Promenade
Experience Design, User Research, Interior Design/Architecture, Spatial Design and Strategy
Dates: August 2021- December 2022
Project Owner: Chloe Chen, SEH
Promenade is a healthcare environment that brings a sense of playfulness and comfort for users. Incorporating biophilia, sustainability, and modern appeal, the clinic hopes to bring a prolonged positive experience for users that lasts more than their health visit experience, encouraging them to “heal” outside of their designated clinical space.
UX Techniques Used
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User Persona
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Task Flow
My Role
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Researcher
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Designer
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Product Manager
Tools Used
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Revit
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Sketchup
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Adobe Creative Suite
IIDA Student Competition 2022 Project Submission
Honorable Mention in The IIDA Student Design Competition (SDC)
Read the full article here.
Incorporating biophilia, sustainability, and modern appeal, the clinic hopes to bring a prolonged positive experience for users that lasts more than their health visit experience, encouraging them to “heal” outside of their designated clinical space.
The Promenade experience is intended to extend beyond a physical place. Like a waterfront promenade, one should enjoy both the present and look forward to the next. One should also look back to these experiences with happiness and sentimental affection. In this project, users should have a prolonged positive experience like a calming walk along the water. Though patients will not have an extended period of stay, their experience
will be maximized and they are encouraged healing and self rehabilitation.
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Interior Designer
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Spatial Planner
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Spatial Branding
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Revit
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Sketchup
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Enscape
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V-ray
My Role
Tools Used
Main Goals
Journey
The space provides for an entirety of a trip with points of interests and spatial solutions that follow them outside of the clinical space.
Healing
The clinical experience invites healing with a variety of room types and features to create a prolonged positive experience.
Biophilia
Natural elements like greenery and plants have proven to positively impact patient experiences and effectively buffer stress.
Sustainability
Interior materials and furnishings include recycled and locally sourced content.
FFE and Materials
Using natural materials and a curated color palette that mimic the fluidity and transparency of water, users will be able tofeel calmness and relaxation.
Adjacency Map
The space features lowered curvilinear ceiling design, acrylic lighting features, and organically shaped seating and furniture, the interior experience truly presents a Promenade. The element of water is represented both figuratively and literally, presented as both forms in materiality and modularity.
Circulation Map
Space Analysis
Promenade users have a curated walk experience. In the floorplan and circulation diagrams, the mimicry and reflection of a alongside water stroll is presented. The space includes organic and circular elements that align with the movement and fluidity of water. With turning curves and pauses along the way and around the entirety of the space, there are moments of rest that encourage self healing and healthy breaks. In the waiting room, circular modules are also “pods” that afford privacy and retreat for families.
PROVIDE FOR PRODUCTIVE TRANSITIONS
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Provide a range of settings appropriate for varying activities and durations
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Balance organizational needs for seating density with people’s desires for diverse settings and various levels of privacy while they wait.
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Provide seating with clear sightlines to doorways, clinician entrances and information desks.
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Use modular furniture to divide the floor plate into smaller settings that support a range of activities.
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Select furniture that supports activities and postures appropriate for the duration of the wait: work settings, lounge options, caf. tables, etc., for longer waits.
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Optimize the real estate with flexible spaces that can accommodate after-hours learning sessions, health-related support groups, etc.
Waiting Room
People tend to separate themselves from strangers in group settings, while families prefer to sit in clusters to create intimacy and privacy.9 Patients and families also tend to prefer open sightlines to reception areas and clinical area entrances.
In one case study, 15 to 30 percent of chairs in a traditional waiting room were used as privacy barriers or for personal belongings.
The waiting room is the first point of contact between the users and the Promenade space. The space aims to draw the user in. With a lowered wooden paneled ceiling, there is an increased level of intimacy and character. Along the curvature and extruded ceiling design is LED recessed strip lighting. These recycled wooden design elements are carried throughout the entirety of the space for ensured consistency and sustainability. There is also a leveled topographic-like seating system along the backside of the waiting area that acts as both seating and a play area for younger patients. The lowered seating area with the semicircular and circular seating within pods, poufs, sofas, and table ensures dynamic and unique interaction between the different user types within the space. All furniture and ramp levels are ADA compliant
Hallway
This hallway rendering portrays a point of interest for users. The thematics of organicism and nature are emphasized in these spaces. The column borrows the form and structurality of a tree. There are curved ceilings that delineate the space and makes it feel more intimate. The corner garden brings the element of greenery to the space, bringing an increased sense of well-being.
Small Therapy Room
With lowered arched ceilings, patients are encouraged to engage in companionship and healing in a closer setting. This therapy room affords sessions for 6-8 people. The colors, materiality, and arrangement of the furnishings are placed in a way to further psychological safety, intimacy, and willingness to self-disclose. Users should feel strong levels of comfort and security in these rooms with their peers. An increased level of homeyness is achieved with the lounge seating and decor.
Lighting can significant impact human health and well-being and performance. It plays a role in task completion, controlling the body’s circadian rhythm, affecting mood and perception, and chemical reactions in the body. Balanced interior lighting and natural lighting are essential for the satisfaction and betterment of both patients and staff. The large south facing windows and the optimal 150 lux LED lights demonstrate this design goal.
Outpatient Clinic Room
The outpatient room features a more intimate interaction between the healthcare staff and patient(s). The space allows for the appearance of a family member as well. The wooden curved ceilings and seating elements borrow the Promenade themes that are presented in the waiting area. In the corner, there is a play area nook for young children, diminishing their stress levels that may be high when in an unfamiliar healthcare environment. The colors and materiality of the space are cools and naturalistic.
Health and Healing Outdoor Garden
Outdoor retreat for patients, family, and staffs to relive stress.
Seating are surrounded with greenery and there is a walkway which gives a sense of people walking along a promenade.