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Usability Health Meter Dashboard

Experience Design, User Research, UX Mechanism Generation and Implementation

Dates: January 2023 - Current 

Project Owner: Chloe Chen


This project focuses on creating a closed looped mechanism to measuring usability of products in the Amazon Fulfillment ecosystem. 
I created a test protocol and scoring system that detects high and lower performing products in terms of usability and desirability. Currently, we have collected data for over 14 products. 

UX Techniques Used

  • Test Protocol Mechanization

  • Test Protocol Generation

  • User Interviews

  • Competitive Usability Testing

  • FigJam Collaboration Sessions

  • Customer Experience Outcomes 

  • User Persona 

  • Task Flow

My Role

  • UX Researcher

  • UI/UX Designer

  • Product Manager

Tools Used

  • Figma 

  • Quip

  • Qualtrics 

The following project is confidential. Please contact cc985@cornell.edu to hear more about this project!

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