Designed an AI-powered platform that helps users diagnose, fix, and maintain home devices—bridging the gap between user confusion and complex service ecosystems.

 

AI UX, Service Design, Hardware + Digital

March 2026 

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Overview​

Wren is a cross-platform AI-powered service layer that helps everyday users diagnose, maintain, and repair household and appliance hardware — including HVAC systems, washing machines, refrigerators, dishwashers, and more.​

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It bridges three persistent gaps in the home services market:

• User confusion: Most homeowners lack the technical vocabulary to describe device problems accurately, leading to misdiagnosis or expensive unnecessary service calls.

• Product complexity: Modern appliances deliver error signals through audio tones, blinking lights, fault codes, and vibration patterns that are not intuitively understood.

• Fragmented ecosystems: Service networks are siloed by brand and geography, making it difficult to determine when to self-repair versus when to escalate.​